Terms of service

What the service does

FeedParity is an independent verification layer. It reads your Shopify catalogue and your Google Merchant Center catalogue and reports differences between them. It does not manage, build or submit product feeds, and it does not modify anything in either system.

FeedParity is not affiliated with, endorsed by, or operated by Shopify or Google. Those names are used only to describe what the service connects to.

Your account and responsibilities

• You must be authorised to connect the Shopify store and the Merchant Center account you connect.
• Keep your account credentials secure. You are responsible for activity under your account.
• Do not attempt to access another customer’s data, or to disrupt or overload the service.
• You must be able to form a binding contract in your jurisdiction to use the service.

What we report, and what we do not promise

Findings describe differences we observed between two systems at a point in time. We make a deliberate distinction between “we verified a mismatch” and “we could not verify”, and we never present the second as the first. When a catalogue cannot be read, nothing is reported as drift and no existing finding is marked as fixed.

We do not guarantee that every difference will be detected, nor that a product reported as healthy is free of problems we do not check for. The service is a second opinion, not a warranty. Decisions about your catalogue, your feed and your advertising remain yours.

We make no claim about, and accept no responsibility for, the availability or accuracy of Shopify, Google Merchant Center, or any other third-party system we read from. Those systems can be unavailable, rate-limit us, change their behaviour, or return data that is itself wrong or stale.

Plans and billing

• Free: one complete scan, with every finding shown in full. No payment details are required to run it.
• Monitor: $19 per month, billed monthly through Stripe, for daily verification, finding history and email alerts.
• Subscriptions renew automatically each month until cancelled.
• You can cancel at any time from the billing portal. Cancellation takes effect at the end of the period you have already paid for, and access continues until then.
• If a payment fails, monitoring continues for a short grace period before the subscription lapses.

Prices are in US dollars and exclude any taxes that may apply in your jurisdiction. Payment processing is performed by Stripe under Stripe’s own terms; card details are handled by Stripe and never reach our servers. Except where required by law, payments already made are not refunded on cancellation — you keep access for the remainder of the paid period instead.

Availability

We aim to run scheduled verification daily for subscribed stores. Scans can fail when Shopify or Google is unavailable, or when an authorisation expires. When that happens on a monitored store we tell you, rather than letting monitoring stop silently. We do not offer a formal uptime service level agreement.

Termination

You may stop using the service and delete your account at any time from Settings in the app. We may suspend or terminate an account that abuses the service, that is used unlawfully, or that we are legally required to suspend. On termination, your data is deleted as described in the privacy policy.

Your data and our software

Your catalogue data remains yours. You grant us only the permission needed to read it, to compare it, and to show you the results, for as long as your account exists. The software, interface and detection logic remain ours.

Liability

The service is provided “as is” and without warranties of any kind, to the extent permitted by law. To the extent permitted by law, our total liability arising from your use of the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for lost sales, lost profits, or indirect or consequential loss.

Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. Material changes will be communicated by email to account owners before they take effect, and the date at the top of this page will change. Continuing to use the service after that constitutes acceptance.

Contact

Questions about these terms: support@getfeedparity.com.